Online Live Blended Learning

Ensuring a comprehensive understanding of responsible gaming behaviour is essential for individuals involved in the gaming industry. The Online Live Blende Learning aims at training employees and/or case-handlers of any company in order to disseminate knowledge and good practices. After completing this course, participants will be able to recognise and detect addictive gambling behaviour, act against it and prevent it.

LEARNING OBJECTIVES

Upon successfully completing this course, you will be able to:

• Solidify gambling understanding and related problems.
• Gain insight of how to identify and help problem gamblers.
• Acquire new skills to deal with problem gamblers, suspicious behaviours and difficult situations.
• Increase participants’ confidence in talking to customers about problem gambling as well as finding solutions.

AGENDA

• Player Protection Measures
• Importance of Addiction Prevention
• Legal Obligations and Fundamentals
• Approaches and Intervention Points for the Prevention of Gambling Addiction
• From Basics to Appropriate and Effective Communication with those at Risk
• Professional and Volunteer Help Resources on Gambling related Harm

THE TRAINER

Melissa McElhatton

Melissa McElhatton is a Maltese social worker, who has spent the past four years working directly with individuals battling an addiction, both within a community, as well as, a residential setting. She has also supported families of individuals with addiction problems, empowering them to make the necessary changes in their lives. She is currently in the process of becoming a Gestalt Psychotherapist. Prior to working in the field of addiction, Melissa worked in the physical health sector at the local hospital, and within the mental health sector by providing support to individuals residing in assisted housing. Through these experiences, she began to see addiction through more holistic eyes. Further, she has tried to implement this more holistic view of addiction or disordered behaviour in her practice and in her trainings. Melissa believes strongly in the power of humour in her work, and in following where the research and other evidence are pointing towards. In fact, her practice is strongly based on evidence.

CERTIFICATION

Participants will receive a Certificate of Attendance after the course.

FEE

159 € (Excl. VAT). After registration, participants will receive an invoice by email.

ADDITIONAL INFORMATION FOR THE TRAINING

• Course modality: E-Learning and Webinar
• Maximum number of participants: 15
• Where: Online (Login details will be sent to participants after registration)
• When: Choose your training date; Tuesday, 13th October 2020; Wednesday, 11th November 2020/li>
• Duration: 10AM – 1PM
• Language: English
• Certificate awarded: after attending the online training

ESPECIALLY RECOMMENDED FOR

• Customer Support Agents, Responsible Gaming Case Handlers and/or related Management roles of B2C Gambling Operations
• Compliance Professionals who seek to understand better Player Protection from an operational standpoint
• Any individual willing to be introduced to or seeking to brush up their Responsible Gaming skills