Privacy Policy

We collect, use and store personal data only within the framework of the provisions of the EU General Data Protection Regulation and, if applicable, other applicable legislation of German and European law. We hereby inform you about the type and extent of personal data collected when visiting our websites and about the purposes of data collection and processing.

Collecting and processing of data on our websites

When visiting our website

Any access to our websites any file download from our websites will be logged. Logged information may include, but is not limited to:

  • Name of the file downloaded
  • Date and time of the download
  • Transferred amount of data
  • Notification of successful download
  • Web browser
  • Accessing domain
  • IP addresses of requesting computers.

The storage is for internal system-related and statistical purposes only and will in no event be used to identify natural persons accessing content on our website, or further.

Personal data which could be used to identify or which could permit identification of a particular natural person will not be collected for such purposes.


Our website uses cookies. A cookie is a text file that is sent when visiting a website and temporarily stored on the visitor’s hard disk. In case the corresponding server of our website is accessed again by the particular visitor, the browser sends the cookie previously received back to the server. Then, the server is thereby able to evaluate the information obtained by this procedure in various ways. In case the visitor of the website wants to prevent the use of cookies, he or she can do so by changing the Internet browser settings on his or her computer.

Personal data

The protection and proper handling of personal data are important concerns to us. Therefore, we take effort to ensure that our websites only collect and process personal data that is necessary for the fulfilment of the specific task and covered by the particular purpose.

We do not transfer personal information to third parties unless we are required to do so by applicable law or by court.

On our websites, we collect and process the following personal data for the stated purposes and only to the extent that this data is voluntarily provided by the visitors of the website:

Registration for our training offer

In the course of the registration for our player protection training offer, we collect the following data from visitors of our website:

  • Company for which enquiry is submitted (including address)
  • Name of requesting person
  • Email address of requesting person
  • Number of participants

This data will solely be processed for the purpose of providing and administering our player protection training offer.

Signing up for our newsletter

In the course of signing up for our player protection newsletter, we collect the following data from visitors of our website:

  • First name and surname of the subscriber
  • Email address of the subscriber

This data will solely be processed for the purpose of issuing our player protection newsletter.

Registration for our live chat

In the course of the registration for our player protection live chat, we collect the following data from visitors of our website:

  • Username of chat user
  • Email address of chat user

This data will solely be processed for the purpose of providing our player protection live chat.

Registration for our Online-Advisory Services and Online-Counselling

In the course of the registration for the above-mentioned services, we collect personal data from the visitors of our website. This data is to be input in the registration form at URL. Providing this data is voluntary. With providing personal data, the visitor agrees to our processing of his or her personal data input for the purpose of the above-mentioned services. The visitor’s consent to this can, as described below, always be withdrawn at any time. In case the above-mentioned services are no longer made us of, the collected personal data will not be processed any further.

Forwarding to further offers of assistance

On affected people’s request, Gluecksfall forwards them to further offers of assistance. In the course of forwarding to further offers of assistance, it is necessary to collect and process personal data from the person affected. The personal data necessary for forwarding to further offers of assistance is directly collected from the person affected and solely processed for the purpose of forwarding to a further offer of assistance. By the submission of data to Gluecksfall’s caregiver, the person affected agrees to the processing of data for the purpose of forwarding to a further offer of assistance. A consent provided can always be withdrawn at any time as described below. After forwarding a person affected to a further offer of assistance, the affected person’s personal data collected for this purpose will not be processed any further.

Request for information, objection and deletion

Any visitor of the website is entitled to request information on his or her personal data stored at any time, to withdraw at any time the granted consent to the processing of his or her personal data with effect for the future, as well as to request information on and ask for deletion of his or her personal data stored.

Personal data is also deleted in case its storage is no longer necessary to fulfil the purpose of collection, so for example, if a visitor no longer uses the live chat function of our website.

Requests for information and deletion as well as withdrawals of consent can be sent by email to or in writing via mail to our postal address.

Use of Matomo

If you have given your consent, this website uses Matomo (formerly Piwik), an open source software for statistical analysis of visitor access. The provider of the Matomo software is InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand.

Matomo sets a cookie (a text file) on your terminal device with which your browser can be recognised. When sub-pages of our website are accessed, the following information is stored:

    • The user’s IP address, shortened by the last two bytes (anonymised)
    • The sub-page called up and the time of the call
    • the page from which the user reached our website (referrer)
    • which browser with which plugins, which operating system and which screen resolution is used
    • the length of time spent on the website
    • the pages that are accessed from the sub-page called up

Matomo is used for the purpose of improving the quality of our website and its content. In this way, we learn how the website is used and can thus constantly optimise our offer.

By anonymising the IP address by six digits, we take into account the interest of the website visitor in the protection of personal data. The data is not used to personally identify the website user and is not merged with other data. The information generated by the cookie about your use of this website is not passed on to third parties.

Third country transfer:

There is no transfer to a third country.

The following data protection guarantees are in place:

Revocation of consent:

You can revoke your consent to the storage and analysis of your data by Matomo at any time via the link below. A so-called opt-out cookie will then be stored on your device, which is valid for two years. As a result, Matomo will not collect any session data. Please note, however, that the opt-out cookie will be deleted if you delete all cookies.

For more information on the privacy settings of the Matomo software, please see the following link:

You may also refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.